TeleDirect

OCTOBER 25, 2023

Unfortunately, your customer at the other end of the line knows that the virtual assistant is heartless and void of genuine concern. Semrush reports that 40% of marketing and sales departments prioritize machine learning and AI technology. This agent might be better suited for product knowledge or customer complaint resolutions.

Call Center 62

Call Center Technology Customer Support Complaint resolution 62

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Experiential marketing — events and campaigns that build customer advocacy.

CRM 66

CRM Customer Care Customer Experience Customer advocacy 66

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Experiential marketing — events and campaigns that build customer advocacy.

CRM 59

CRM Customer Care Customer Experience Customer advocacy 59

SmartKarrot

JUNE 24, 2020

It’s crucial to nurture your customers, handhold them while they become familiar with your product, and convert them into loyal brand advocates. That’s why entrepreneurs, business owners, and marketers are increasingly shifting their focus to achieving customer success. Importance of Customer Success. Source: HubSpot.

Complaint resolution 10

Complaint resolution Customer retention Upselling Customer Support 10

SmartKarrot

APRIL 23, 2020

A Customer Success benchmark report found out that following are the titles used in a Customer Success team: CSM or CS-rep (61%) VP of CS Managing Director CS CSM Director KAM or AM Customer Experience Others. This version is going beyond customer retention to business growth.

Management 10

Management Complaint resolution Customer retention Engineering 10