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Complaint resolution

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Customer Experience Strategy: An Exclusive 3-Part Video Webinar Series

Connecting the Dots

APRIL 16, 2021

Starting as complaint resolution, customer service has evolved into customer experience, which now focuses on the end-to-end customer journey. Rather than inspecting product quality and handling complaints, a customer experience strategy proactively prevents dissatisfaction by anticipating and eliminating problems before they occur.

Customer Experience

Customer Experience Complaint resolution Benchmark Metrics

An Interview With John Goodman: Father of the Customer Care Revolution

Connecting the Dots

JULY 27, 2020

A little more than forty years ago, the marketplace was very different from todays, with little to no attention paid to customer care and complaint resolution. At least thirty percent of problems can be prevented by more transparent marketing and clear customer education. All businesses need to keep this in mind.

Customer Care

Customer Care Complaint resolution Government Education

Webinars

Manual Call Reviews? Theres a Better Way!

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Customer Contact Central

Customer Experience Strategy: An Exclusive 3-Part Video Webinar Series

An Interview With John Goodman: Father of the Customer Care Revolution

Webinars

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