Remove Coaching Remove Morale Remove SaaS Remove Upselling
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Support Talks: Recruiting Top Customer Experience Talent

Nicereply

If a hiring mistake is made, the impact on the team, and company, can mean delays in projects, reduced morale, or at worst a disruptive pivot of a team. The SaaS model has blurred the lines between marketing, sales, conversion, on-boarding, training, support,and retention. Hiring is important for every role at a company.

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Getting Customer Success Comfortable with Sales Conversations

ChurnZero

As the world’s most well-known salesperson Zig Ziglar once said “If you believe your product or service can fulfill a true need, it’s your moral obligation to sell it.” . If your customer can benefit from a product upgrade or feature upsell, then it’s your duty to make your customer aware of the opportunity. Sit in on sales calls.

Sales 94
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Getting Customer Success Comfortable with Sales Conversations

ChurnZero

As the world’s most well-known salesperson Zig Ziglar once said “If you believe your product or service can fulfill a true need, it’s your moral obligation to sell it.” . If your customer can benefit from a product upgrade or feature upsell, then it’s your duty to make your customer aware of the opportunity. Sit in on sales calls.

Sales 52