Remove Coaching Remove First call resolution Remove Meeting Remove Revenue potential
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Call Flow in a Contact Center: All You Need to Know

JustCall

A Sales Call Flow A sales workflow or call flow would look something like this: Introduction: “Hello, I am ABC from XYZ Inc. Ask probing questions: “I understand you are unable to meet <goal> What do you think is holding you/your company back?” In short, it will make your call center profitable.

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A Comprehensive Guide to Customer Interaction Analytics

NobelBiz

Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author. We’re thrilled to have him as our special guest on the show, where we delve into the world of training and coaching.