JustCall

APRIL 4, 2023

In this blog, we will explore 10 remarkable inbound call center sales techniques and training methods that can help your business succeed. So, let’s dive in and learn how to turn every call into a successful sale! What Is Call Center Inbound Sales Training?

Call Center 52

Call Center Sales Inbound sales Upselling 52

JustCall

APRIL 3, 2023

An inbound sales call center is an absolute necessity. Irrespective of the state of the phone calls, inbound call centers are an essential part of businesses today, providing a critical point of contact for customers to get support, make purchases, or get answers to their questions instantly.

Call Center 40

Call Center call center solutions Average Handle Time Technical Support 40

Talkdesk

MAY 17, 2016

Talkdesk for Slack applies the benefits of this innovative tool by harnessing the power of real-time messages in order to improve customer support, agent coaching and more. Agent coaching. With agent coaching, supervisors will be able to send Slack messages to any agent on a call from the live call monitoring side panel.

Coaching 40

Coaching Call Center Inbound sales First call resolution 40

Customer Relationship Metrics

MAY 12, 2017

The following discussion comes from a study conducted in an inbound sales and (sister) service group. The iQM scores were consistently high but customer complaints, First Call Resolution performance, and customer defection as measured by Net Promoter Score (NPS) were all on the negative trend when quantified by the eQM process.

Best practices 62

Best practices Call Center Inbound sales First call resolution 62