Coaching eBook Gamification Management 
Playvox
JANUARY 30, 2024
Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. Yet managers continue to fall short. One strategy is incorporating gamification in the workplace. What is Gamification? Why Gamification?
Noble Systems
AUGUST 19, 2020
One of these technologies is Gamification. Using gamification for financial services can benefit firms in a variety of ways. They can now manage their money wherever and whenever they want. Gamification can help insurance companies keep pace with consumers. Gamification is about having fun with a purpose.
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Noble Systems
AUGUST 25, 2020
To address these challenges, many financial services firms are turning to Gamification. From onboarding and product launches to regulatory compliance and ongoing training and coaching, gamification makes learning new information fun and engaging. Gamification can be used by banks, lenders, and other financial institutions to: 1.
Playvox
FEBRUARY 13, 2024
As a contact center leader, the top agents you hire, train, and manage are the clutch players. Your Leadership Matters Gallup research has found development to be a key driver of employee engagement, starting with the manager or team leader. Job training doesn’t have to come only from managers or human resources trainers.
ShepHyken
DECEMBER 5, 2022
InMoment) Too many companies see their call center as only a cost and something that can be managed or minimized by reducing headcount and shifting to lower cost channels. Centrical) Enterprises everywhere are transforming their frontline teams through interval learning and coaching, with a gamified approach.
Playvox
DECEMBER 21, 2022
Working with virtual teams of agents in your contact center can sometimes mean you feel disconnected from them — or even worried that you aren’t able to properly manage their performance. For their part, the managers in our study believe they’ve done a good job supporting their remote customer service teams. Motivation.
Playvox
JANUARY 5, 2022
While working from anywhere has its advantages, it also means leaders have the extra challenge of managing contact center agents in multiple locations. But when your agents are scattered across locations, managers have to be diligent about communicating regularly. Another fun way to recognize your team is through gamification.
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