Coaching Customer Care Gamification Quality management 
Playvox
NOVEMBER 16, 2021
In 2019, the lifestyle brand had 12 customer care agents. The challenge of hiring and training more than 100 remote employees, as well as the operational considerations stemming from increased product demand, meant it wasn’t feasible for contact center leaders to spend hours conducting manual agent quality assessments.
DMG Consulting
DECEMBER 7, 2020
Voice and screen recording capabilities allow managers to track their remote employees’ performance throughout the day. Interaction (speech and text) analytics can empower contact center agents with the information and context they need to handle inquiries, and also identify trends and challenges for the entire enterprise.
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CSM Magazine
JANUARY 9, 2023
With this launch, Playvox’s entire workforce engagement suite, which also includes quality management and coaching, is available to Salesforce customers. We’re honored to collaborate with Salesforce to bring new levels of efficiency and innovation to our joint customers.” About Playvox.
Playvox
MAY 2, 2023
Cloud contact center solutions, like workforce engagement management, take your move to the cloud to the next level. They let you further optimize your operations for improvements in forecasting, scheduling, quality management, and agent engagement.
NobelBiz
MARCH 23, 2022
Coaching, recording, and other on-the-spot solutions There are numerous ways to boost your ROI with today’s call center technologies. These ways include helping agents in developing client relations and offering exceptional customer service and experience. Learn every about Managing CCaaS Expectations vs Reality.
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