SharpenCX

JUNE 29, 2021

[Read Next:] Coaching and Training Action Items to Inspire your Customer Service Training Program. To keep up with changes in automation and our increasingly digital workplace, coach your agents in the skills they need to keep up with the future of work. Coaching and Upskilling Agents Toward 3 Essential Customer Service Skills.

Customer Service 67

Customer Service Coaching Call Center call center software 67

Customer Guru

AUGUST 21, 2018

John is an “Ex-Disney Guy” and Customer Experience Coach. He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. Kerry Bodine Follow @kerrybodine. Kristina Evey Follow @KristinaEvey.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

JustCall

MARCH 7, 2023

This can be provided in digital or virtual workshops, video seminars, webinars, or one-on-one coaching and mentoring. Finally, CRM tools like Salesforce are invaluable assets for discovering customer insights, tracking key performance metrics, and optimizing the customer experience.

Best practices 52

Best practices Sales Morale Personalization 52

Netomi

JANUARY 5, 2022

Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Kate Nasser.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98