SharpenCX

JUNE 29, 2021

[Read Next:] Coaching and Training Action Items to Inspire your Customer Service Training Program. To keep up with changes in automation and our increasingly digital workplace, coach your agents in the skills they need to keep up with the future of work. Coaching and Upskilling Agents Toward 3 Essential Customer Service Skills.

Customer Service 67

Customer Service Coaching Call Center call center software 67

Netomi

JANUARY 5, 2022

Mr. Ray helps CX and marketing leaders to launch and manage successful CX programs, gather and use voice of the customer (VoC) data more effectively, align CX metrics to the right leading indicators of success, and improve the use of customer journey maps and personas. Kate Nasser, The People Skills Coach and founder/president CAS, Inc.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

JustCall

MARCH 7, 2023

This can be provided in digital or virtual workshops, video seminars, webinars, or one-on-one coaching and mentoring. Finally, CRM tools like Salesforce are invaluable assets for discovering customer insights, tracking key performance metrics, and optimizing the customer experience.

Best practices 52

Best practices Sales Morale Personalization 52