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How to Use the CSAT Metric in Your CX Program

GetFeedback

Of course not. Flip the script on your results and use that as a motivator. Use CSAT at key points in the sales process. After inbound sales calls, for example, prospects can share how satisfied they were with the conversation. Goal 2: Coach employees. That alone is a powerful way to use CSAT.

Metrics 109
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What Is Inside Sales And How Does It Differ From Telemarketing?

CrazyCall

In the best solutions inside sales reps can make use of call recordings, call scripts, call transferring, call conferences, and sometimes even a lead generation tool ! The third difference between Inside Sales and Outside Sales – the one that employers are mostly about – is the costs.

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41 Best Sales Podcasts Every Sales Pro Should Listen to Weekly

CrazyCall

That means you’ll hear a lot about sales prospecting , B2B tactics, and sales forecasting – things that for most sound like a mystery. Hire your new sales coaches for free by tuning into The Advanced Selling Podcast. Topics covered: Closing a sale, sales relationships, sales negotiation.

Sales 115