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An Introduction to the Virtual Call Center

Noble Systems

Virtual call centers offer many benefits for both businesses and their employees. One of the biggest benefits to a virtual call center platform is the cost savings – even compared to outsourcing. The virtual call center means reduced expenses for rent and operating costs. Reduce upfront and operational costs.

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Call Center Workforce Management

NobelBiz

She has managed multiple call centers in the US. Worked as a Director and managed outsourced BPO call center relationships before joining Parker Staffing as VP of our Onsite program. Next, let’s go through a non-exhaustive list of benefits that can come with improved workforce management.