Serenova
MARCH 10, 2020
Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. We believe integrating video into a cloud contact center solution is the first and best way to leverage this opportunity right now.
NobelBiz
APRIL 2, 2024
Everything you need to know Advanced IVR Systems Interactive Voice Response (IVR) systems streamline inbound call routing by offering self-service options and directing callers to the appropriate agents or departments based on their needs. RELATED ARTICLE What Is ACD – Automatic Call Distribution System?
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JustCall
MARCH 7, 2023
Six crucial components work in complex tandem at a contact center to manage customer communications in three simple steps. IVR Contact Center You may know of IVR if you have placed a call to Amazon or other major eCommerce companies. The right contact center can be set up in the simple three-step process described below.
teleopti
JANUARY 7, 2019
Customers retrieve all the information they need quickly while organizations have the intelligence they require to direct customers to the correct place within their self-service function to complete the final purchase. Give employees the context of why a customer is contacting you in the first place.
Serenova
JULY 21, 2020
In parallel, contact centers have never played a more essential role in engaging with customers and making sure service, support and customer experiences are entirely effective and positive. Today, we are enhancing contact center agents’ ability to fully engage with customers by bringing video to the cloud contact center.
NobelBiz
MAY 21, 2024
Helpdesk and ticketing system integration facilitates efficient issue resolution and better collaboration, while integrating a knowledge base and self-service tools empowers agents and customers with easy access to information, leading to faster resolutions and continuous improvement.
NobelBiz
MAY 25, 2023
By using customer data in contact centers, businesses can key in on common pain points and find ways to make simple requests more self-service. In addition to the above benefits, CDP software can help contact centers to personalize their interactions with customers. Trusting the data can improve the customer experience.
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