VocalCom
JUNE 16, 2020
The movement had already started of course, as Millennials and ‘Zs’, the new generation of real digitally-native agents and customers, force the industry to adopt omnichannel work platforms and new digital tools like AI to free workers of the more mundane tasks to add value or offer a personalized experience. CEO of Vocalcom.
NICE inContact
JULY 26, 2019
How does a contact center meet these demands? Personalized recommendations lead to upselling and cross-selling. Customer desire for personalization isn’t new. Discover the possibilities in our latest white paper: AI for CX: Practical Investments, Proven Return. Download the white paper today.
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VocalCom
JUNE 29, 2020
With 9 out of 10 consumers looking for an omnichannel experience, with seamless service between communication methods according to UC Today , contact centers have no choice but to offer unified, agile and personalized approach across all touch points. so that contact centers can deliver a real omnichannel customer experience.
Cisco - Contact Center
DECEMBER 17, 2020
The WebexOne series highlights a wave of Webex innovation to drive experiences that are 10x better than in-person interactions, help organizations collaborate seamlessly, and transform their employees and customer experiences to power an inclusive future for all. Digital-first customer experiences — when and how customers want.
Fonolo
JANUARY 9, 2020
There’s simply no way that a contact center on physical premises can provide the kind of ‘always-on’, personal level of service that consumers are increasingly coming to expect. Why move to a cloud contact center? This is the core reason to move to a cloud contact center.
NobelBiz
FEBRUARY 13, 2024
By equipping agents with the right information at the right time, it fosters a more informed and personalized customer interaction, setting new standards for efficiency and effectiveness in the contact center industry. Integrating CRM systems within contact centers has a transformational impact.
Fonolo
JANUARY 14, 2020
On his personal blog — named after his book ‘ Win the Customer: 70 Simple Rules for Sensational Service’ — he explores his passion for technology, customer relations, and customer loyalty. Top Pick: Customer self-service and the role of cloud contact centers. Making your contact center omnichannel ready.
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