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Build Contact Center Knowledge for Improved Customer Experience

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The subject of motivation, often embodied in management productivity programs by Maslow’s hierarchy of needs (the essence of which are the needs for life, security, love, esteem and personal growth), is broad. Each generation brings with it different core needs, expectations and interpretations of how those needs affect the work atmosphere.

article thumbnail

Build Contact Center Knowledge for Improved Customer Experience

8x8

The subject of motivation, often embodied in management productivity programs by Maslow’s hierarchy of needs (the essence of which are the needs for life, security, love, esteem and personal growth), is broad. Each generation brings with it different core needs, expectations and interpretations of how those needs affect the work atmosphere.

article thumbnail

Build Contact Center Knowledge for Improved Customer Experience

8x8

The subject of motivation, often embodied in management productivity programs by Maslow’s hierarchy of needs (the essence of which are the needs for life, security, love, esteem and personal growth), is broad. Each generation brings with it different core needs, expectations and interpretations of how those needs affect the work atmosphere.