Connect
DECEMBER 11, 2023
By orchestrating first-line customer engagement with intelligent routing, the solution can allocate basic engagements and repetitive tasks to automated AI solutions like chat bots or conversational virtual agents. Creating ‘ super agents. We provide simple, elegant solutions to the most complex problems.
NobelBiz
MARCH 5, 2024
Call center reporting maps out the journey thus far, providing a detailed logbook of historical data that helps the operational performance of a call center at any given moment. All the way from onboarding to support to troubleshooting has been great throughout this journey!”
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JustCall
MARCH 9, 2023
Did you know that 70% of customers that had their issues solved favourably in the first call would be willing to return to your business for repeat purchases? This is how important customer experience is, especially in the context of contact centers. It always keeps changing because of updates.
Serenova
MAY 29, 2020
You’ll improve customer experience metrics like average handle time and first call resolution. The Cloud. A cloud contact center solution is the default choice for contact centers focused on improving customer experience, and its benefits have never been clearer than now.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
Serenova
MAY 29, 2020
You’ll improve customer experience metrics like average handle time and first call resolution. The cloud is the default choice for contact centers focused on improving customer experience, and its benefits have never been clearer than now. Technology for Cloud Contact Center Best Practices.
Enghouse Interactive
JULY 27, 2020
Microsoft Teams delivers industry-leading unified communication functionality – providing voice, email, presence, and IM provider along with the capability to centrally store documents for easy access and group-based collaboration.
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