Playvox

MAY 2, 2023

While it might seem like just about everything is in the cloud these days, many contact centers still haven’t taken the leap. But moving to a cloud contact center can have big benefits for your company, your customers, and your agents. What Does Moving To The Cloud Mean?

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Cloud contact Contact Center contact center solutions Quality management 52

Playvox

JANUARY 13, 2022

In the last year, contact center teams that have embraced cloud-based solutions have learned some important lessons. Let’s take a look at what our clients around the world, in industries ranging from financial services to online food service delivery, say are the cloud contact center best practices they’ll carry into 2022.

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Cloud contact Best practices Contact Center Gamification 52

Serenova

JULY 7, 2020

You can pair this with gamification that encourages learning. A cloud contact center like CxEngage QM can record, analyze and score every call, which means supervisors can hone in on areas for improvement, and customize instruction and coaching, with ongoing training refreshers.

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Call Center Scripts contact center solutions Coaching 96

Serenova

JULY 7, 2020

You can pair this with gamification that encourages learning. A cloud contact center like CxEngage QM can record, analyze and score every call, which means supervisors can hone in on areas for improvement, and customize instruction and coaching, with ongoing training refreshers.

Call Center 52

Call Center Scripts contact center solutions Coaching 52

JustCall

MARCH 23, 2023

Five9 Five9 is a cloud contact center with automation and AI features to help support and service teams engage with customers better. Gamification – Reward agents based on performance via the platform to encourage and motivate them. Their most basic paid plan is also highly affordable and can do the job.

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Interactive Voice Response call center solutions CRM Contact Center 52

JustCall

APRIL 5, 2023

You can also leverage its cloud contact center solution, which supports features such as mobility, positive customer experience, collaboration, and flexibility. Twilio Best-suited for: Twilio is best suited for organizations of all sizes looking to implement an omnichannel communication platform.

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