NobelBiz

JULY 19, 2022

Regardless of the nature of contact center campaigns, all agents must go through a training and adaptation phase in order to become acquainted with the company’s norms. In this article, we will explain what call whispering is and how its advantages may affect your contact center’s productivity and efficiency.

Contact Center 52

Contact Center Contact center software Coaching Telecommunications 52

Babelforce

APRIL 7, 2022

The days of waiting around for a customer to get in touch are gone and integrated outbound solutions are the future for all contact centers. Contact centers may have shied away from “unnecessary” outbound calls in the past, but with VoIP technology going mainstream, the cost of outbound calls has dramatically reduced.

call center solutions 52

call center solutions Call Center Self service call center software 52

NobelBiz

SEPTEMBER 19, 2023

Ah, the dreaded dropped call – the arch-nemesis of every contact center agent’s productivity and the ultimate buzzkill in the world of customer service. But in the contact center realm, they’re not just a minor inconvenience; they’re a productivity vampire. Moreover, OMNI+ guarantees 99.9%

Contact Center 59

Contact Center Abandon rate Call Center Telecommunications 59

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

contact center solutions 52

contact center solutions Contact Center voip call center software 52

Babelforce

NOVEMBER 30, 2022

(Working with contact centers around the world, we know that better than anyone!). We’ve divided our definitions into the following categories: Metrics and measurables Technology Contact center terminology Business practices and methodology. It is a key KPI for tracking call center performance.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

Nicereply

MARCH 8, 2023

You might have amazing VoIP providers for all your customer service needs, but what if you could expand your customer relations to even higher levels? Cross-sell or upsell to existing customers. Does your cloud contact center meet your B2B client’s demands? Create brand advocates. Increase customer retention.

Customer Service 52

Customer Service Journey mapping B2C Metrics 52