CSM Magazine

DECEMBER 9, 2021

Empirix launches Hammer Voice Explorer to complete its end-to-end portfolio and accelerate cloud contact center transformation. The n ew automated IVR discovery solution reduces test automation development time by 80%. According to Gartner, the Contact Center as a Service market is expected to reach $17.9

Cloud contact 52

Cloud contact Interactive Voice Response Contact Center Scripts 52

NobelBiz

FEBRUARY 21, 2023

Customer Data is the new currency for contact centers in 2023 and beyond. Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. We will also discuss why customer data privacy and security matter for contact centers.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

NobelBiz

FEBRUARY 15, 2023

Customer Data is the new currency for contact centers in 2023 and beyond. Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. We will also discuss why customer data privacy and security matter for contact centers.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

CSM Magazine

DECEMBER 10, 2021

“This award is recognition of our commitment to helping our customers reimagine their customer experience, taking advantage of cloud technologies at the forefront of the modern contact center.”

Interactive Voice Response 52

Interactive Voice Response Technical Support Contact Center contact center solutions 52

CSM Magazine

JANUARY 20, 2022

John D’Anna to lead Hammer, the fast-growing contact center assurance division created from the acquisition of Empirix by Infovista. The experienced leader will drive and fulfill booming demand for Hammer customer experience assurance as contact centers migrate to the cloud.

Contact Center 10

Contact Center Interactive Voice Response Healthcare Multichannel 10

VocalCom

JULY 9, 2018

These habits also extend to their interactions with businesses. Chatbots Magazine states that 67% of people expect to use messaging apps when engaging with a brand. IVR menus should route customers seamlessly to qualified agents. Seamless interactions. When placing customers on hold, keep the waiting time to a minimum.

Interactive Voice Response 48

Interactive Voice Response Contact center software Chatbots Self service 48

West

APRIL 19, 2017

In my recent article published in CS Week’s Spring edition of Newsline Magazine (Page 3) , I explore the customer experience (CX) challenges today’s utilities face, and offer my take on how utilities can capitalize upon the “ mobile shift ” that has gradually seeped into the industry.

Customer Experience 59

Customer Experience Self service Customer Care Cloud contact 59