Vonage

NOVEMBER 13, 2018

And today, I’m excited to bring you, CONVO — our brand-new magazine about the art of great conversations. This summer, I called my brother in London and told him I wanted to create a magazine that explored and celebrated great conversations. And how are we doing that in the magazine? But back to the issue in hand.

Cloud contact 48

Cloud contact Contact Center Call Center Personalization 48

CSM Magazine

FEBRUARY 12, 2024

An outbound lead generation call center can deliver personalized experiences by treating every interaction as an opportunity to understand and meet the unique needs of each prospect. Michael Mcguire, Contact Center Software Consultant @NobelBiz Scripting and messaging One key strategy for effective communication is scripting and messaging.

Contact center software 52

Contact center software Scripts Contact Center Consulting 52

Fonolo

JANUARY 14, 2020

Top Pick: Promoting a digital-first mentality throughout the contact center. He’s been featured in The Economist, Computerworld, BizTech Magazine, alongside many others, where he focuses on exploring the connection between customer services and technology. Making your contact center omnichannel ready.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

CSM Magazine

DECEMBER 10, 2021

“This award is recognition of our commitment to helping our customers reimagine their customer experience, taking advantage of cloud technologies at the forefront of the modern contact center.”

Interactive Voice Response 52

Interactive Voice Response Technical Support Contact Center contact center solutions 52

CSM Magazine

APRIL 13, 2023

a leading, cloud-native, contact center customer experience insight and action platform provider, announced key findings such as, more than 40% of contact center decision makers report having limited success with their CCaaS migration efforts. SuccessKPI, Inc., Learn more at www.successkpi.com.

Cloud contact 52

Cloud contact Contact Center Consulting Consulting 52

CSM Magazine

JANUARY 17, 2024

Cloud CCaaS Migrations Will Continue to Slow – But Not Forever While the cloud has been a buzzword in the contact centre industry for some time, we’re witnessing a slowdown in Cloud Contact Center as a Service (CCaaS) migrations which I think will continue in 2024.

Cloud contact 52

Cloud contact Analytics Chatbots Contact Center 52

CSM Magazine

FEBRUARY 25, 2020

The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence in combination with its existing solution from the contact center supplier Puzzel. The new agreement covers If’s contact centers in four countries. offers the ability to build advanced automated services.

Virtual Agent 59

Virtual Agent contact center solutions Contact Center Cloud contact 59

CSM Magazine

OCTOBER 25, 2022

Calabrio continues to attract top-tier talent as the cloud contact centre landscape evolves. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian.

SaaS 52

SaaS Cloud contact Customer centricity Coaching 52

NICE inContact

APRIL 16, 2019

Alongside his multi-talented work on the stage, screen and radio, Fry cultivated a career as an author, contributing columns and articles for newspapers and magazines. Stephen Fry’s career has spanned over many years with over 150 film, TV and audio performances, more than 20 written works, as well as 12.7

Technology 54

Technology Cloud contact Contact Center 54

CSM Magazine

JANUARY 20, 2022

John D’Anna to lead Hammer, the fast-growing contact center assurance division created from the acquisition of Empirix by Infovista. The experienced leader will drive and fulfill booming demand for Hammer customer experience assurance as contact centers migrate to the cloud.

Contact Center 10

Contact Center Interactive Voice Response Healthcare Multichannel 10

VocalCom

JULY 9, 2018

Chatbots Magazine states that 67% of people expect to use messaging apps when engaging with a brand. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Interactive Voice Response 48

Interactive Voice Response Contact center software Chatbots Self service 48

VocalCom

NOVEMBER 13, 2017

According to BtoB Magazine, 59% of B2B marketers claim that email is their most effective channel for generating revenue. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Marketing 48

Marketing Contact center software Upselling B2B 48

VocalCom

NOVEMBER 13, 2017

According to BtoB Magazine, 59% of B2B marketers claim that email is their most effective channel for generating revenue. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Marketing 48

Marketing Contact center software Upselling B2B 48

West

APRIL 19, 2017

In my recent article published in CS Week’s Spring edition of Newsline Magazine (Page 3) , I explore the customer experience (CX) challenges today’s utilities face, and offer my take on how utilities can capitalize upon the “ mobile shift ” that has gradually seeped into the industry.

Customer Experience 59

Customer Experience Self service Customer Care Cloud contact 59

VocalCom

JANUARY 28, 2019

Chatbots Magazine further adds that 67% of people expect to use messaging apps when communicating with a business. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform.

Customer Experience 48

Customer Experience Contact center software Chatbots Customer centricity 48

CSM Magazine

AUGUST 18, 2022

DevOps teams can now speed up and validate Amazon Connect cloud contact center migrations with comprehensive end-to-end WebRTC testing capabilities from Hammer. Its self-service, easy-to-use capabilities means contact centers can reinvent customer service. ” About Hammer.

Interactive Voice Response 10

Interactive Voice Response Contact Center Self service Healthcare 10

CSM Magazine

MARCH 15, 2024

Companies can gradually transition based on their cloud readiness, moving channel by channel at their own pace. It’s a phased pathway we call “Cloud Contact Centre Without Compromise.” There’s no need to “rip and replace” existing infrastructure. What about existing Avaya customers?

Customer Experience 52

Customer Experience Virtual Agent Healthcare Cloud contact 52

CSM Magazine

JANUARY 22, 2020

Official global partner to deliver the QuandaGo connected exp erience platform with Contact Center, Process Automation and Knowledge Management services. The QuandaGo service offerings include: Omnichannel Contact Center — Provides all the technology and tools to quickly activate a modern-day, dynamic cloud contact center.

APIs 52

APIs Cloud contact Contact Center voip 52

CSM Magazine

APRIL 1, 2022

Sabio Group, the digital customer experience (CX) transformation specialist, has expanded its partnerships with Google Cloud and Twilio by building a new solution to rapidly deploy Google Cloud Contact Center AI (CCAI) across the Twilio Flex platform.

Virtual Agent 52

Virtual Agent First call resolution Cloud contact Contact Center 52

CSM Magazine

JULY 21, 2020

Recruiting and onboarding new staff in line with social distancing is uncharted territory, but using cloud contact centre solutions can get you off to a good start. Thomas R ødseth of Puzzel and John Bhairoo of Black & White Recruitment share a five-point plan for success.

Gamification 52

Gamification Cloud contact Surveys Chatbots 52

CSM Magazine

MAY 12, 2023

In recent years, businesses have been increasingly turning to cloud technology to improve and streamline their customer service operations. In this article, we’ll look at some of the key benefits and strategies of moving to the cloud.

Omni-channel support 52

Omni-channel support Customer Service Chatbots Customer Support 52