Cloud contact Contact Center Demo Quality management 
Playvox
JANUARY 13, 2022
And now, with more companies embracing a hybrid work environment, cloud-based solutions no longer seem optional but rather, business critical. While many in the contact center industry are slow to transition away from on-premise software, cloud adoption shows no signs of slowing. Quality Management (QM) Solution.
Serenova
APRIL 26, 2019
In her recent research, Migrating to a Cloud Contact Center: Tales from the Far Side , customer experience industry analyst Sheila McGee-Smith points out that for contact centers, the move to the cloud has been slow compared to many other industries. Here’s a peek at what it covers: Why Move to the Cloud?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Serenova
MAY 13, 2020
For contact centers, that means customer patience may be waning at the same time agents are increasingly stretched and taxed under the weight of high (and higher) call volume. This is when quality management becomes essential. Yes, we’re all in this together. And we’re all only human. Who will monitor the calls.
Aspect
JULY 15, 2020
Contact centers, like most business, have had to find solutions to provide their essential service from somewhere other than densely populated offices where COVID – 19 might spread. For a period, it was mandatory that contact centers get agents out of the building.
Playvox
MAY 2, 2023
While it might seem like just about everything is in the cloud these days, many contact centers still haven’t taken the leap. But moving to a cloud contact center can have big benefits for your company, your customers, and your agents. What Does Moving To The Cloud Mean?
Monet Software
DECEMBER 14, 2018
Everything you wish to achieve at your contact center starts with the reports generated by WFO. Quality Management. Monet’s award-winning, next-generation WFO solution is a unified cloud contact center optimization solution that delivers all of these features and more. Get to know our WFO solution.
Enghouse Interactive
JULY 27, 2020
Transform the Contact Center with Microsoft Teams (blog Series). Register for our webinar with Dane Smith, Enghouse Education and Training Manager, and Jacki Tessmer, VP Product Marketing. UCaaS, such as Microsoft teams will help speed transition into the future – the future of the contact center.
Expert insights. Personalized for you.
52 
Let's personalize your content