Revation Systems

SEPTEMBER 14, 2017

Is your contact center concerned about the increasing need to satisfy growing consumer demand for seamless, omni-channel communications? Connect with us at Booth #722 to discuss how our cloud-based contact center solution can virtualize your contact center — helping to eliminate capital expenditures and lower operating expenses.

Contact Center 48

Contact Center contact center solutions Cloud contact Customer Service 48

NICE inContact

JANUARY 21, 2019

In our last blog article on the recent report, The Forrester Wave : Cloud Contact Centers, Q3 2018 , we highlighted the independent research group’s 32-point evaluation methodology and the depth and breadth of criteria asked of each vendor reviewed. Proof in action. Download the full Forrester Wave report here.

Cloud contact 54

Cloud contact Contact Center Analytics Marketing 54

Serenova

APRIL 26, 2019

In her recent research, Migrating to a Cloud Contact Center: Tales from the Far Side , customer experience industry analyst Sheila McGee-Smith points out that for contact centers, the move to the cloud has been slow compared to many other industries. Here’s a peek at what it covers: Why Move to the Cloud?

contact center solutions 40

contact center solutions Cloud contact Contact Center CRM 40

Playvox

JULY 18, 2022

Contact center agent attrition can be as high as 38% — and it’s not hard to understand why. It can be a thankless, unappealing job, pushing employees to leave or causing potential employees to avoid applying for contact center jobs altogether. What Causes Contact Center Agent Attrition?

Contact Center 73

Contact Center Technology Employee engagement Cloud contact 73

Serenova

JUNE 24, 2020

Omnichannel Contact Centers: the Why and How in 2020. Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Effectively seizing the opportunity takes an omnichannel cloud contact center.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Serenova

JUNE 24, 2020

Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center?

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Cisco - Contact Center

FEBRUARY 5, 2020

Transforming the Customer and Agent Experience with Artificial Intelligent Contact Center Integration. I recently delivered a session at Cisco LIVE Barcelona end of January that offered a view of the new Cisco architecture underlying the integration of Contact Centers with artificial intelligence (AI). Conclusion.

Contact Center 63

Contact Center contact center solutions Virtual Agent Interactive Voice Response 63

Aspect

JULY 15, 2020

Contact centers, like most business, have had to find solutions to provide their essential service from somewhere other than densely populated offices where COVID – 19 might spread. For a period, it was mandatory that contact centers get agents out of the building.

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118

Serenova

MAY 13, 2020

For contact centers, that means customer patience may be waning at the same time agents are increasingly stretched and taxed under the weight of high (and higher) call volume. To learn more about Serenova’s CxEngage Quality Management, contact us for a demo or download our guide Quality Management and Your Cloud Contact Center.

Contact Center 75

Contact Center Calibration Quality management Coaching 75

Edify

DECEMBER 13, 2021

Great questions arise whenever we host webinars, attend trade shows, give demos, and even when we onboard new customers. Welcome (back) to our Ask a CTO series, where I get to sit down for Q&A with our in-house expert on all things tech, Edify co-founder and CTO Bracken Fields.

Contact Center 71

Contact Center Contact center software contact center solutions Cloud contact 71

Spearline

JANUARY 6, 2022

Analysts predict that cloud-hosted Contact Center as a Service (CCaaS) will become the dominant adoption model, exceeding 50% in 2022. In fact, estimates indicate that 57% have already migrated their CRM systems to the cloud, or are in process of doing so today. Why move to the cloud? billion by 2027.

Call flow 122

Call flow Contact Center Benchmark contact center solutions 122

Serenova

MAY 23, 2019

I’ve been in the contact center and telecommunications industries for years. We recognized the customer experience started and ended with the contact center. We recognized the customer experience started and ended with the contact center. An Opportunity for Contact Center Leaders.

Contact Center 40

Contact Center Customer Experience Cloud contact contact center solutions 40

NobelBiz

DECEMBER 19, 2023

Discover tried-and-tested techniques to navigate challenging conversations in the customer service and contact center arena. These data can be organized and analyzed to help better understand what’s happening in the call center . All enabled by NobelBiz leading contact center technology.

Call Center 105

Call Center Management Wait times Contact Center 105

8x8

MAY 16, 2017

For small businesses and companies with teams of informal and non-traditional contact centers – such as sales, collections, marketing, human resources, recruiting and help desks – using complex contact center solutions for customer engagement can be daunting, especially when they lack internal expertise and resources.

Contact Center 48

Contact Center contact center solutions Cloud contact Interactive Voice Response 48

Balto

MAY 25, 2022

Louis, MO — Balto, the #1 real-time guidance platform for contact centers, won first place in the May 2022 Talkdesk Digital Showdown , a semi-annual competition run by Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies. Balto guides agents to say the right thing on every call.

Coaching 52

Coaching Contact Center Cloud contact Engineering 52

NobelBiz

MARCH 5, 2024

As a call center stakeholder—be it an owner, manager, or supervisor—the task of harnessing call center reporting to pinpoint areas for improvement, optimize agent performance, and ultimately enhance customer satisfaction can seem daunting. This includes calls, emails, live chat, and social media.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

Playvox

MAY 2, 2023

While it might seem like just about everything is in the cloud these days, many contact centers still haven’t taken the leap. But moving to a cloud contact center can have big benefits for your company, your customers, and your agents. What Does Moving To The Cloud Mean?

Cloud contact 52

Cloud contact Contact Center contact center solutions Quality management 52

Serenova

JULY 7, 2020

Contact center supervisors must be equipped to better identify and tailor training programs to each agent’s skill gaps and training needs. 6 Steps and Best Practices for Your Best Call Center Staff Training Program. Contact centers must train agents to work smarter and more effectively. Embrace continuous training.

Call Center 96

Call Center Scripts contact center solutions Coaching 96

Babelforce

JULY 18, 2023

Book your demo today The Case for Salesforce Over the years, Salesforce has made a strong case for itself as the go-to solution for businesses looking for a holistic view of their customers. What is process automation for the contact center? Not the case for babelConnect which, after all, is designed for the contact center.

CRM 52

CRM Contact Center Sales Call Center 52

Babelforce

AUGUST 7, 2023

Buchen Sie Ihre Demo Der Fall für Salesforce Im Laufe der Jahre hat sich Salesforce als die beste Lösung für Unternehmen etabliert, die sich eine ganzheitliche Sicht auf ihre Kunden wünschen. Was bedeutet Prozessautomatisierung für Contact Center? Nicht so bei babelConnect, das ja für das Contact Center konzipiert ist.

CRM 52

CRM Contact Center Sales Upselling 52

Babelforce

AUGUST 7, 2023

Buchen Sie Ihre Demo Der Fall für Salesforce Im Laufe der Jahre hat sich Salesforce als die beste Lösung für Unternehmen etabliert, die sich eine ganzheitliche Sicht auf ihre Kunden wünschen. Was bedeutet Prozessautomatisierung für Contact Center? Nicht so bei babelConnect, das ja für das Contact Center konzipiert ist.

CRM 52

CRM Contact Center Sales Upselling 52

SharpenCX

JULY 26, 2023

Every call your contact center receives brings heaps of data with it: customer information, customer preferences, product insights, customer satisfaction scores, and much more. What is Call Center Data? Call center data is any information that comes from customer interactions in your contact center.

Call Center 67

Call Center Contact Center Contact center software Coaching 67

NICE inContact

JANUARY 15, 2019

In the case of Forrester Research and the Forrester Wave for Cloud Contact Centers, Q3 2018 , I think you’ll find all these boxes clearly checked. Next Time: The Forrester Demos – Seeing is Believing. A defined and robust methodology. Download the full Forrester Wave report. appeared first on NICE inContact Blog.

Cloud contact 48

Cloud contact Contact Center Analytics CRM 48

Serenova

APRIL 12, 2019

With more contact center exhibitors, sessions, speakers—and buzz— than ever before, the benefits of the cloud were celebrated, deconstructed and debated. So, for those contact centers that have not yet made the move, as well as for those that have already migrated to cloud technology, the questions is: Why?

Enterprise 40

Enterprise contact center solutions Cloud contact Contact Center 40

Serenova

JULY 7, 2020

Contact center supervisors must be equipped to better identify and tailor training programs to each agent’s skill gaps and training needs. 6 Steps and Best Practices for Your Best Call Center Staff Training Program. Contact centers must train agents to work smarter and more effectively. Embrace continuous training.

Call Center 52

Call Center Scripts contact center solutions Coaching 52

Serenova

MARCH 7, 2019

For anyone I haven’t yet convinced, here are a few more reasons to attend one of the biggest—and most important— contact center events of the year. Get the insights you need to really evaluate the cloud. I know, I know, the contact center industry has been talking about the cloud for what seems like years.

Enterprise 40

Enterprise Cloud contact Contact Center contact center solutions 40

Talkdesk

MARCH 8, 2018

Join us March 12-14 in Orlando, Florida for our thought leadership panel, live demos at the booth and a chance to win prizes like Google Home, Nest Thermostat and a Ring Doorbell. Title: Cloud Contact Center 2.0: What’s Next. Date: Tuesday, March 13th, 2018. Time: 3:00pm. Location: Sun B.

Enterprise 40

Enterprise Cloud contact Contact Center Consulting 40

NICE inContact

JULY 5, 2019

This was a great opportunity to meet customer service leaders from all over the world and hear what they are up to “on the frontlines” in their contact centers. After the demo, I talked to a contact center director from Texas named Ruby. In this blog, I share some highlights from the show. A win-win for all!

Contact Center 55

Contact Center CRM Chatbots Customer Care 55

Monet Software

DECEMBER 14, 2018

A cloud WFO solution will be customized to fit your environment, prepared and tested before it is live, and can run parallel with your hardware solution during the actual conversion, so it can continue to function if an issue arises. Everything you wish to achieve at your contact center starts with the reports generated by WFO.

Quality management 48

Quality management Cloud contact Analytics Contact Center 48

Serenova

JUNE 24, 2020

Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Call Center?

Call Center 40

Call Center Multichannel Contact Center contact center solutions 40

NICE inContact

MAY 8, 2019

What’s the Industry-Leading Contact Centre Solution? How can contact centres make sure they get CX right? The industry-leading cloud contact centre solution is a great start. Reserve a personal 1:1 CXone demo now for the 22-23 May Gartner CX & Technologies Summit 2019, London, UK.

Advertising 63

Advertising Cloud contact Customer centricity Customer retention 63

Edify

MARCH 30, 2021

Great questions arise whenever we host webinars, give one-on-one demos, and even as we onboard new customers. We welcome the opportunity to answer these questions, dig deeper, and help organizations elevate their customer support to be what customers deserve -- which is exactly what this series aims to do!

Technology 97

Technology Customer Support Contact center software Cloud contact 97

City Communications

SEPTEMBER 10, 2018

Investing in a cloud contact center produces all the benefits that come with any cloud solution: scalability, flexibility, cost savings, and access to world-class features. But how do you successfully migrate to a cloud contact center? You’ll improve productivity and customer service.

Cloud contact 81

Cloud contact Contact Center contact center solutions Call flow 81

Edify

APRIL 6, 2021

Great questions arise whenever we host webinars, give one-on-one demos, and even as we onboard new customers. When these questions require technical answers, I like to go straight to our in-house expert, co-founder and CTO Bracken Fields.

Cloud contact 71

Cloud contact Contact Center 71

VocalCom

FEBRUARY 19, 2018

Furthermore, Animoto cites the usefulness of video, stating that 4 out of 5 customers find demo videos instructive. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 96

Contact center software Entertainment Advertising Contact Center 96

SharpenCX

AUGUST 7, 2023

Discover how live chat can benefit your call center by contacting Sharpen for a demo today. Our agent interface, SharpenQ, lets agents easily toggle between channels without changing screens or pausing the interaction — providing a more seamless experience for both the customer and agent. The post Don’t Have Live Chat?

Chatbots 67

Chatbots industry standards Call Center Scripts 67

NobelBiz

FEBRUARY 15, 2023

As a result, self-service is becoming a cornerstone of customer experience in contact centers. In this article, we will explore the importance of self-service customer experience, and why it greatly matters for contact centers. This incorporation improves the customer experience and eases the resolution.

Self service 52

Self service Contact Center Customer Experience Interactive Voice Response 52