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The Work-from-Home Revolution & the Engagement Challenge

VocalCom

The COVID-19 pandemic accelerated this existing trend: while the crisis was raging, a survey by Gartner revealed that 41% of employees expected to be more likely to work remotely at least some of the time after the pandemic, while a survey by Global Workplace Analytics showed that 77% of the workforce wanted to work from home (“WFH”) after it.

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IT Managers’ Guide to Cloud-Based Contact Center Infrastructure (whitepaper)

DMG Consulting

If a company has required IT resources to support their on-premise contact center solution, they will need similar assistance with a cloud-based solution. DMG Surveys. I would like to participate in future DMG Surveys. First Name * Last Name Title Company Phone Email Address *.

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Build Contact Center Knowledge for Improved Customer Experience

8x8

View the on-demand webinar with Strategic Contact’s Lori Bocklund to see why the Survey says “It’s Not Just You”: Top Contact Center Challenges & How to Solve Them.

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Build Contact Center Knowledge for Improved Customer Experience

8x8

View the on-demand webinar with Strategic Contact’s Lori Bocklund to see why the Survey says “It’s Not Just You”: Top Contact Center Challenges & How to Solve Them.

article thumbnail

Build Contact Center Knowledge for Improved Customer Experience

8x8

View the on-demand webinar with Strategic Contact’s Lori Bocklund to see why the Survey says “It’s Not Just You”: Top Contact Center Challenges & How to Solve Them.

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Business Metrics Transparency for Better Customer Experience

8x8

Other companies provide research and analysis based on a plethora of collected data points, from surveys and data collection, social media, consultancy and benchmark studies.

Metrics 48
article thumbnail

Business Metrics Transparency for Better Customer Experience

8x8

Other companies provide research and analysis based on a plethora of collected data points, from surveys and data collection, social media, consultancy and benchmark studies.

Metrics 48