NobelBiz

APRIL 25, 2023

According to an analysis by Boston Consulting Group , A.I. We have over 20 years of experience offering comprehensive and personalized solutions to contact centers worldwide. Additionally, automating repetitive processes can reduce human error and improve overall operational efficiency. This is where NobelBiz steps in.

Call Center 52

Call Center Average Handle Time First call resolution Contact Center 52

NobelBiz

JANUARY 17, 2022

Jason Cutter, CEO of Cutter Consulting Group, author, and podcaster, provides direct and concrete advice on this subject! That is why you must supplement the AHT with qualitative key performance indicators (KPIs) such as listening scores, Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES).

Average Handle Time 52

Average Handle Time Contact Center Interactive Voice Response Management 52

NobelBiz

AUGUST 3, 2021

but also qualitative: retention rate, customer satisfaction, Customer Effort Scores, etc. This kind of KPI helps you assign a cost to process this type of request, by comparing it to the hourly wage of a consultant for example. This is where solutions that make use of the cloud’s capabilities shine.

Contact Center 52

Contact Center Interactive Voice Response Coaching Construction 52