Cloud contact Coaching Gamification Webinar 
NobelBiz
FEBRUARY 27, 2024
This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. These tools enable real-time feedback and coaching, ensuring that agents adhere to quality standards and continuously improve their interaction skills.
Serenova
MARCH 31, 2020
Serenova’s CxEngage cloud contact center solution goes beyond simply moving agents from a seat in the contact center to one in their own home, it provides tools and features that keep your contact center agents working safely and productively long-term. Gamification is another way to keep agents motivated and engaged.
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Noble Systems
APRIL 14, 2021
Many virtual call centers use a hosted contact center design (also known as a cloud contact center) to power their activities. Advantages of using a virtual contact center solution versus a traditional call center. A cloud-based contact center makes the transition to a remote workforce, quick and easy.
Noble Systems
FEBRUARY 10, 2021
Shifting customer needs and preferences can make it challenging for contact centers to train and coach agents to ensure that they provide a consistent and exceptional customer experience during every interaction. Customer behavior is shifting when it comes to contact center communication. Interested in learning more?
NobelBiz
MARCH 23, 2022
Check our webinar session for contact center decision-makers who are exploring the implementation of omnichannel technology in their organizations. In general, call quality and latency issues are simply a function of the internet connection for cloud-powered contact centers. Jason Cutter, CEO of Cutter Consulting Group.
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