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Customer retention Technical Support CRM Journey mapping Metrics Accountability Sales SaaS Customer Service Consulting More Related Topics >
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Who owns the customer experience anyway?

Taylor Reach Group

MARCH 10, 2020

Over the past number of years, the customer experience (otherwise known as “CX”) has become a profession unto itself. Roles like Chief Customer Officer, Customer Experience Director, Manager, Customer Success have been popping up. By Patricia Ballantyne.

Customer Experience 123
Customer Experience Journey mapping Customer retention Call Center 123
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Achieve product success by designing a great Customer Success team structure!

SmartKarrot

JUNE 5, 2020

Transparency between the two parties on service level agreements (SLA), if applicable, must be maintained to avoid any future disagreements. Customer Success Sales. These individuals are the key players for guiding the customer through their renewal or upselling decisions.

Chief Customer Officer 10
Chief Customer Officer Technical Support Upselling SaaS 10
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