7 Reasons Why You're Not Ready For Customer Success…Yet
Amity
MAY 22, 2016
Before you begin, you need to have a plan in place to bring customer success to its full potential. This includes your vision, goals, customer data, metrics, timetable, journey map etc. A number of CEOs have walked in the shoes of their customers. You don’t have metrics or KPIs. You don’t have a plan.
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