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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Flavio is the VP of Operations and Customer Support at DigiCert, Inc., DigiCert is trusted by thousands of government, education, and Fortune 500 organizations. Flavio has a B.S. in Technology Management from Denver University.

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High-Performance Agent Development in Contact Centers: Top Experts Reveal Secrets

CX Global Media

Jim Iyoob Chief Customer Officer??, Learn the importance of the right combination of people and software when managing agent performance and customer experience. About Jeff Gallino : Jeff is CallMiner’s co-founder and Chief Technical Officer and oversees research, language development, and future product direction.