ShepHyken

OCTOBER 23, 2018

You don’t have to spend 12 months mapping out the customer journey before you start improving the CX. If you just focus on the feedback you already have from customers and employees, you’ll know where you need to start. About : Jason Bradshaw is the Chief Customer Officer at Volkswagon Group Australia.

Chief Customer Officer 240

Chief Customer Officer Telecommunications Feedback Marketing 240

ShepHyken

OCTOBER 23, 2018

You don’t have to spend 12 months mapping out the customer journey before you start improving the CX. If you just focus on the feedback you already have from customers and employees, you’ll know where you need to start. About : Jason Bradshaw is the Chief Customer Officer at Volkswagon Group Australia.

Chief Customer Officer 120

Chief Customer Officer Telecommunications Feedback Marketing 120

Netomi

JANUARY 5, 2022

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Lumoa

JUNE 22, 2021

And besides all this, you’re also a customer experience manager at ICE. And just for you who don’t know what ICE, it’s a big telecommunications company in Norway. And we get feedback, we measure it, we use it, and we we try, you know, as best we can to share it with the whole organisation.

Customer centricity 83

Customer centricity Customer Experience Feedback Management 83