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High-Performance Agent Development in Contact Centers: Top Experts Reveal Secrets

CX Global Media

Jim Iyoob Chief Customer Officer??, Learn the importance of the right combination of people and software when managing agent performance and customer experience. Jackie Morales Chief Insurance Officer, Bestow. Vicki has over 20 years of experience in the call center and workforce management industry.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

As the Managing Partner, he consulted for leading global companies, served as a keynote speaker at top industry events, researched customer experience trends, and authored Customer Experience Matters – one of the most popular blogs on customer experience. Temkin Group was acquired by Qualtrics in October 2018.