Education Services Group

AUGUST 31, 2022

Speakers: Chris Singh , Chief Customer Officer, Blackbaud. . CCO of Blackbaud, Chris Singh, joined our VP of Customer Success, Peter Armaly for this month’s webinar, to discuss how to embrace the concept of the post-sale environment as an entire ecosystem. Q&A Recap.

Sales 52

Sales Chief Customer Officer Metrics Surveys 52

Vcaretec

JUNE 6, 2022

Connect: @teresaallenJodi Beuder Bio: Marketing and Customer Experience fanatic, speaker, writer. Connect: @cx_jodi Jeanne Bliss Bio: Jeanne has led Customer Experience for five major U.S. In addition, wrote Chief Customer Officer and I Love You More Than My Dog. corporations. He’s also a published novelist.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Lumoa

JANUARY 19, 2023

A CXO must develop a long-term vision for customer experience and ensure that it aligns with the organization’s overall goals and strategy. Thompson says that when a product or service fails to meet those standards, the customer experience will be terrible no matter what is done to fix it.

Customer Experience 94

Customer Experience Metrics Feedback Analytics 94

ijgolding

OCTOBER 3, 2016

How many customer segments should we have? Should we have a Chief Customer Officer. What is fascinating about the questions I am asked, is that more often than not, most organisations have started their journey to becoming Customer Centric. How many people should we have in our CX team? I could go on.

Customer centricity 105

Customer centricity Customer Experience Construction Chief Customer Officer 105

Netomi

JANUARY 5, 2022

She is known globally for transforming businesses to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Customer Guru

DECEMBER 13, 2017

Let me also share a video from McKinsey & Company where Kevin Neher, Principal at McKinsey, talks about the value of improving customer experience. The value, of course, is many folds but returns take time because customer experience is a cross-functional discipline.

Customer Experience 119

Customer Experience Chief Customer Officer Customer centricity Coaching 119