Mindtouch

AUGUST 21, 2019

Accordingly, knowledge management—and specifically knowledge management tools—has emerged as a major organizational priority. What is knowledge management? What is a knowledge base? Knowledge management vs. knowledge base. Stakeholders in knowledge management. Knowledge management KPIs.

Management 88

Management Self service Chief Customer Officer Chatbots 88

ChurnZero

JUNE 17, 2022

It’s something like customer commitment to your solution, so things like spending time in your application, exploring the full capabilities. It’s customer engagement with your team. Then also, the most important one is the impact your solution has on the customer’s business outcomes. Bree: This is a holistic view.

Metrics 98

Metrics SaaS Surveys Self service 98

ChurnZero

JUNE 17, 2022

It’s something like customer commitment to your solution, so things like spending time in your application, exploring the full capabilities. It’s customer engagement with your team. Then also, the most important one is the impact your solution has on the customer’s business outcomes. Bree: This is a holistic view.

Metrics 52

Metrics SaaS Surveys Self service 52