Mindtouch

AUGUST 21, 2019

A knowledge base is a self-serve repository of organized information that users can access through browse and search functions. Well-executed, a knowledge base can empower customer self-service and minimize inbound calls, thus promoting customer success. It’s available 24 hours a day, seven days a week.

Management 88

Management Self service Chief Customer Officer Chatbots 88

ChurnZero

JUNE 17, 2022

It’s something like customer commitment to your solution, so things like spending time in your application, exploring the full capabilities. It’s customer engagement with your team. Then also, the most important one is the impact your solution has on the customer’s business outcomes. Bree: This is a holistic view.

Metrics 98

Metrics SaaS Surveys Self service 98

ChurnZero

JUNE 17, 2022

It’s something like customer commitment to your solution, so things like spending time in your application, exploring the full capabilities. It’s customer engagement with your team. Then also, the most important one is the impact your solution has on the customer’s business outcomes. Bree: This is a holistic view.

Metrics 52

Metrics SaaS Surveys Self service 52