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How to set baseline SaaS onboarding metrics

ChurnZero

She also oversees onboarding and new hire training as well as ongoing education for the ChurnZero CS team. Is this dashboard for a specific customer? This would be something that an operations team or an onboarding manager or even a chief customer officer could look at. Episode highlights.

Metrics 98
article thumbnail

How to set baseline SaaS onboarding metrics

ChurnZero

She also oversees onboarding and new hire training as well as ongoing education for the ChurnZero CS team. Is this dashboard for a specific customer? This would be something that an operations team or an onboarding manager or even a chief customer officer could look at. Episode highlights.

Metrics 52
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7 Key C-Suite Roles in a Truly Customer-Centric Executive Team?

SmartKarrot

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. The entire C-suite is responsible for the customer. contact-form-7].

article thumbnail

7 Key C-Suite Roles in a Truly Customer-Centric Executive Team?

SmartKarrot

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. The entire C-suite is responsible for the customer. contact-form-7].