ChurnZero

MARCH 28, 2023

Early-stage SaaS businesses tend to put most of their focus on acquiring net new customers. For a little while, customer retention is a manageable task with existing staff. When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy.

SaaS 52

SaaS Chief Customer Officer Surveys Feedback 52

ClearAction

DECEMBER 5, 2023

Likewise, for financial growth from customer experience (CX), it’s best to focus on these 4 CX metrics: CX-inspired growth CX-inspired performance CX-inspired strategies CX-inspired efficiencies These 4 metrics synchronize your value proposition and what customers get. All of this grows Customer Lifetime Value.

Metrics 62

Metrics Chief Customer Officer Customer retention Strategic Value 62

Education Services Group

AUGUST 31, 2022

Speakers: Chris Singh , Chief Customer Officer, Blackbaud. . CCO of Blackbaud, Chris Singh, joined our VP of Customer Success, Peter Armaly for this month’s webinar, to discuss how to embrace the concept of the post-sale environment as an entire ecosystem. Q&A Recap. In there we get the experiential metric.

Sales 52

Sales Chief Customer Officer Metrics Surveys 52

Squelch

JULY 23, 2019

Companies that truly understand customer success, however, always keep the customer’s needs in mind and formulate a customer experience strategy for the long haul. Can you say more about what it means to be “customer centric”? Everybody in the world says they are customer centric. What do I mean by that?

Customer centricity 53

Customer centricity SaaS Chief Customer Officer Sales 53

Squelch

JULY 23, 2019

Companies that truly understand customer success, however, always keep the customer’s needs in mind and formulate a customer experience strategy for the long haul. Can you say more about what it means to be “customer centric”? Everybody in the world says they are customer centric. What do I mean by that?

Customer centricity 40

Customer centricity SaaS Chief Customer Officer Sales 40

ChurnZero

JUNE 17, 2022

Striking a happy medium between challenging and realistic starts with you measuring the right things, inferring meaning from their output, and using that insight to inform your strategy. It requires a genuine understanding of your customer cohorts and their goals, perceptions, and needs. Is this dashboard for a specific customer?

Metrics 98

Metrics SaaS Surveys Self service 98

SmartKarrot

APRIL 21, 2022

The C-suite needs to exude customer centricity with the CEO at the helm of affairs. CCO (Chief Customer Officer) – Leading the customer grievances to the top management. The CCO keeps the customer at the centre of all actions and strategies. The leader adapts the company with the customer in mind.

Customer centricity 10

Customer centricity Chief Customer Officer SaaS B2B 10