article thumbnail

Top 20 Customer Service Blogs You Have to Read in 2020

Fonolo

Top Pick: Creating a winning customer-centric marketing strategy. Bliss is a fitting last name for the Founder and CEO of CustomerBliss, which focuses on improving the lives of customers in any industry. Jeanne has been helping companies create deeper relationships with their customers for over 35 years. Customer Think.

article thumbnail

The Top Customer Service Conferences to Attend in 2020

Fonolo

Simply click on any conference to be taken to the details, or scroll on to see the full list in detail: Customer Service and Contact Center Conferences 2020: Customer Contact Week, Nashville. Chief Customer Officers USA, Atlanta. Next Generation Customer Experience, Indian Wells. Zendesk Relate, Miami.

article thumbnail

CX Inspiration – A Q&A with Nate Brown, Co-Founder of CX Accelerator

Comm100

The question organizations need to ask here is “where are my customers talking about me, and how can I best listen?” Jeanne Bliss has a wonderful section in Chief Customer Officer 2.0. You say that “many organizations give an impression of being customer-centric, but in reality are only posturing.”