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Remove Chief Customer Officer Remove Customer centricity Remove Service level Related Topics
Strategic Value Schedule adherence Call center experience virtual call center call center solutions Customer Care Coaching Big data Average Handle Time Customer Support More Related Topics >
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Quickly Fix Agent Performance on the Cheap

Toister Performance Solutions

OCTOBER 26, 2017

The relationship between staff and service level is not linear – it’s exponential. Chief Customer Office, SalesLoft. Twitter: @greg_p_collins Highlight an Agent for great service at your next team meeting, presenting them a funny trophy for their desk (think old bowling trophy from Goodwill). Greg Collins.

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Schedule adherence Chief Customer Officer Coaching Contact Center 56
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Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

The first step in creating a revenue-generating customer service organization is to determine which strategy or strategies are most applicable to your business today. According to the Customers 2020 Report, by 2020, customer experience will overtake price and product as the key brand differentiator.

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Call Center Customer Support Customer centricity Contact Center 56
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