Chief Customer Officer, Customer Care and Service level

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Chief Customer Officer

Customer Care

Service level

Quickly Fix Agent Performance on the Cheap

Toister Performance Solutions

OCTOBER 26, 2017

The relationship between staff and service level is not linear – it’s exponential. Chief Customer Office, SalesLoft. Twitter: @greg_p_collins Highlight an Agent for great service at your next team meeting, presenting them a funny trophy for their desk (think old bowling trophy from Goodwill). Greg Collins.

Schedule adherence

Schedule adherence Chief Customer Officer Coaching Contact Center

Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Both Amazon and Zappos are prime examples of brands that are customer centric and have spent years creating a culture around the customer and their needs. This is so important that organizations like Oracle developed a Chief Customer Officer (CCO) to ensure a consistently amazing customer experience across all touch points.

Call Center

Call Center Customer Support Customer centricity Contact Center

Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

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Customer Contact Central

Quickly Fix Agent Performance on the Cheap

Optimizing Call Center Customer Support for Increased Revenue

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