TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Jim Iyoob, Chief Customer Officer at Etech Global Services. As a consultant, he guides clients who want to develop customer-focused cultures.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

However, executing a customer-centric strategy doesn’t happen overnight, and it has to be guided by a well-laid out customer centric business strategy. Strategies in Optimizing Call Center Customer Support for Increased Revenue. Establishing a Customer-First Mindset without Sacrificing Efficiency.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

CX Global Media

JULY 9, 2019

Her passion is to promote discussion, resources, events and services that impact the lives of our employees and customers. Chief Customer Officer, FrontSpin. She has developed several training development courses for all levels within the customer care operations to include supervisors, managers and workforce management.

Contact Center 120

Contact Center Chief Customer Officer Employee engagement Call Center 120

Lumoa

JANUARY 19, 2023

Pro tip : If your customer journey is mostly digital (e.g., Roles and Structure The titles and the structure you will be giving to your CX team will of course depend on the size of it, and ultimately on the size of your organization. This is mainly because the customer support function can be extremely complex.

Customer Experience 94

Customer Experience Metrics Feedback Analytics 94

Taylor Reach Group

MARCH 10, 2020

Over the past number of years, the customer experience (otherwise known as “CX”) has become a profession unto itself. Roles like Chief Customer Officer, Customer Experience Director, Manager, Customer Success have been popping up. By Patricia Ballantyne.

Customer Experience 123

Customer Experience Journey mapping Customer retention Call Center 123

Vistio

MAY 28, 2022

There are a lot of terms floating around to define our industry and what customer experience is. There’s CX, customer support, customer service, customer success, and on and on. And then customer support. Every company has some kind of customer support line.

Customer Experience 52

Customer Experience Contact Center SaaS Technology 52

Netomi

JANUARY 5, 2022

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98