Creative Virtual
JUNE 10, 2020
Chatbots, smart help, virtual assistants, virtual agents, conversational AI – there are lots of names for this automated, self-service technology being used today. You want to ask: How can I ensure my chatbot or virtual agent is: Providing accurate and personalised information?
AWS Machine Learning
MARCH 29, 2024
In this post, we are focusing on the chat channel to show how to use Amazon Lex and the Amazon Lex Web UI to enable live agents to interact with your customers in real time. For example, the following figure shows screenshots of a chatbot transitioning a customer to a live agent chat (courtesy of WaFd Bank).
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Creative Virtual
JULY 30, 2019
Everywhere I go, I hear stories from organisations that have started on chatbot projects which is exciting for the industry. Failing chatbot projects have also garnered negative press coverage for companies. million AUD on an IBM Watson chatbot project that never even reached the testing stage. we want to help.
Creative Virtual
SEPTEMBER 17, 2019
It’s hard to find anyone involved with the chatbot and virtual agent industry who hasn’t heard the cautionary tale of Microsoft’s AI chatbot Tay. Described as a ‘machine learning project designed for human engagement,’ Tay ended up becoming an often-cited example of an AI chatbot gone wrong.
AWS Machine Learning
FEBRUARY 6, 2023
In the second part of this series, we describe how to use the Amazon Lex chatbot UI with Talkdesk CX Cloud to allow customers to transition from a chatbot conversation to a live agent within the same chat window. These virtual agents can automate routine tasks as well as seamlessly elevate complex interactions to a live agent.
CSM Magazine
MARCH 18, 2021
Cognigy , an internationally successful pioneer in customer service automation, offers one of the leading Conversational AI platforms (think voice- and chatbots). Chatbots rarely help. As customers, chatbots often make us feel blocked from getting the information we are looking for. Why are chatbots used in the first place?
AWS Machine Learning
JUNE 8, 2022
Chatbots and virtual assistants have transformed the customer experience from a point-and-click or a drag-and-drop experience to one that is driven by voice or text. Uneeq is an AWS Partner that specializes in developing animated visualizations of these voice bots and virtual agents, called. Overview of solution.
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