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Benefits of Chatbots in Healthcare: 9 Use Cases of Healthcare Chatbots (2022)

Inbenta

In recent years, virtual assistants and AI-powered conversational chatbots have taken the center stage, popping up in hospitals, labs, pharmacies, and even nursing homes. In this blog post, we’ll explore the key benefits and use cases of healthcare chatbots and why healthcare companies should invest in chatbots right away.

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How Two Customer Support Teams Tackled Remote Work During a Global Pandemic

bold360 Blog

The virus drove a radical shift towards digital channels and remote work that impacted both service employees and their customers. Fortunately, Wineinger had already started deploying (at small scale) live chat and a chatbot prior to the virus-driven surge. Maland and her team scrambled but made things work.

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25 Ways Technology Is Revolutionizing the Customer Experience

CSM Magazine

From chatbots to augmented reality, businesses are using technology to create a more seamless and enjoyable customer experience. With AR, businesses can transport their customers to another world entirely and give them a truly unique experience. Self-Service. Augmented Reality (AR). Speech Analytics.

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What’s the Deal with Air Canada?

Fonolo

This certified airline rating system is recognized as an industry benchmark of airline standards in airport and cabin staff services’ onboard products; and business-class lounge offerings. In 1999, it implemented the country’s first self-service express check-in kiosks. lana (@Lana1995X) March 22, 2019.

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This is What Exceptional Customer Service Looks Like In 2018

Comm100

Chatbots Automate Exceptional Experiences. When chatbots first started gaining popularity, some thought leaders declared them victims of a classic hype cycle , with many users placing high expectations on technology that was just in its infancy. Chatbots can be used to deliver exceptional customer service in many ways.