Chatbots Government Omni-channel support Personalization 
NobelBiz
MARCH 12, 2024
Customers today expect seamless and personalized interactions across all touch points. Introducing Unified Customer Experience Management (Unified CXM) Unified CXM is the practice of creating seamless and personalized experiences for customers across all support and marketing channels.
CSM Magazine
JUNE 12, 2020
Stakeholders—internal or external persons, companies, or social groups—have a vital interest in a company’s actions, policies, and objectives. For instance, an employee can be a stockholder; a supplier can be an employee or customer; and government officials can also be consumers. Omni-channels. Impact of Globalization.
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