Chatbots Document Technical Support Virtual Agent 
TechSee
FEBRUARY 12, 2018
AR has been especially beneficial in the technical suppor t domain. Providing the ability to visually overlay instructions and imagery is a game-changer in the efficiency of remote technical support. Virtual Customer Assistants. Virtual agent exhibitors at MWC 2018: Nuance.
TechSee
FEBRUARY 12, 2018
AR has been especially beneficial in the technical suppor t domain. Providing the ability to visually overlay instructions and imagery is a game-changer in the efficiency of remote technical support. Virtual Customer Assistants. Virtual agent exhibitors at MWC 2018: Nuance.
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Creative Virtual
APRIL 9, 2020
So far in this series we have discussed using chatbots, virtual agents and conversational AI to offer easy-to-use customer self-service (Part 1) and as an Agent Assist tool to support contact centre agents (Part 2). By Chris Ezekiel, Founder & CEO.
RichCall
SEPTEMBER 13, 2017
The contact centre will support this by providing hints, tips, education and technical support. In the worst case, if they were not able to solve their issue, the portal can include a click to call button where they are transferred to an agent and they don’t have to repeat all their information in order to get assistance.
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