Remove Chatbots Remove Customer Support Remove Multi-channel support Remove Scripts
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Build generative AI agents with Amazon Bedrock, Amazon DynamoDB, Amazon Kendra, Amazon Lex, and LangChain

AWS Machine Learning

This solution is intended to act as a launchpad for developers to create their own personalized conversational agents for various applications, such as virtual workers and customer support systems. The web channel includes an Amplify hosted website with an Amazon Lex embedded chatbot for a fictitious customer.

Scripts 94
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Customer Service in the Digital Age

CSM Magazine

As retail automation technology takes quantum leaps forward (see Figure 3), companies that provide value-driven information across multiple touchpoints will differentiate themselves from those who employ single channel or siloed environments.