CSM Magazine

AUGUST 21, 2023

Leverage Technology In today’s digital age, customers want to engage with retailers through technology. By implementing the right technology, such as chatbots or AI-powered chat assistants, you can create a more personalized and convenient shopping experience for your customers.

Feedback 52

Feedback Customer retention Technology Wait times 52

CSM Magazine

DECEMBER 13, 2023

The significance of efficient customer service strategies cannot be overstated. Such strategies are crucial as they guide a business on how to consistently deliver exceptional service, leading to customer retention, increased sales, and a strong, reputable brand image.

Customer Service 52

Customer Service Self service Airlines Chatbots 52

Netomi

JANUARY 5, 2022

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. Dan Gingiss.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98