Chatbots Customer advocacy Journey mapping Personalization 
ChurnZero
JUNE 27, 2023
In my view, an effective digital customer success strategy has four key steps involving: Customer data Customer segmentation Automation A customer journey map 1. Subjective external: NPS, customer satisfaction scores (CSAT), customer advocacy and perceived return on investment (ROI).
CustomerSuccessBox
DECEMBER 13, 2021
We have written an extensive guide on automating onboarding that might give you the gist of how advanced automation has become in Customer Success. Upcoming Customer Success trends in 2022 state that automation will not stay limited to simple tasks. Customer Journey Mapping. This is the right time to jump in.
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