Serenova

MARCH 10, 2020

As we evaluate the trends affecting contact centers, we view the convergence of Contact Center-as-a-Service (CCaaS) and Unified Communications-as-a-service (UCaaS) technologies as a clear opportunity to optimize customer experience. Mobile video for enhanced technical support.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

TechSee

MARCH 19, 2018

Companies are increasingly turning to artificial intelligence (AI)-powered contact center solutions to meet consumers’ growing demand for better CX, reduce costs and alleviate pressure on agents. Object recognition in a technical support model.

Call Center 84

Call Center Technical Support Contact Center contact center solutions 84

NobelBiz

APRIL 25, 2023

Implement Call Deflection Strategies Call deflection strategies, such as using self-service options like IVR (Interactive Voice Response) systems and chatbots, can help reduce call volume and call center costs. Let’s say you have a team of 15 customer support agents. According to Gartner, Inc.,

Call Center 52

Call Center Average Handle Time First call resolution Contact Center 52

RichCall

SEPTEMBER 13, 2017

Rob Maynard , Contact Center Architect for Cisco. Sheila McGee-Smith , an enterprise communications industry analyst. Dave Michaels , founder of TalkingPointz, covering enterprise communications and IoT. Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. Dave Michaels.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

JustCall

MARCH 7, 2023

Follow-Ups Superstar call agents make it a point to follow up with the customers they interact with to ensure that the solution delivered worked for them. Contact Center Technologies Contact center solutions are actually a stack of multiple technologies that help streamline the total operations at the facility.

Contact Center 52

Contact Center Multichannel Contact center software contact center solutions 52

NobelBiz

JULY 10, 2023

With its advanced data analysis capabilities, AI can identify and prioritize high-quality leads, enabling call center agents to focus their efforts where they matter most. AI-powered chatbots and virtual assistants can engage with prospects in real-time, providing instant responses and gathering valuable insights.

Contact Center 40

Contact Center Call Center Interactive Voice Response Chatbots 40