VocalCom

JULY 2, 2020

We are social creatures and the value interacting with another human being over a machine when dealing with a complex and emotional problem cannot be underestimated: humans offer a level of empathy that no chatbot or automated agent can currently provide. The rise of the ‘Super-Agent’.

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Contact Center Self service Chatbots Virtual Agent 62

Playvox

SEPTEMBER 1, 2021

As social research firm McCrindle observes , “a shift in educational engagement is also occurring for Gen Alpha, changing from structural and auditory to engaging, visual, multimodal and hands-on methods of educating this emerging generation.” Intelligent Virtual Agent. A virtual agent enables an intelligent, human?like

Customer Service 68

Customer Service Virtual Agent Healthcare Education 68

RichCall

SEPTEMBER 13, 2017

Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. Lutz Remmers , Operations Director for Call Center de Mexico. The contact centre will support this by providing hints, tips, education and technical support. Colin Taylor , CEO and Chief Chaos Officer at the Taylor Reach Group.

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Contact Center Technology Benchmark Chatbots 64