7 omnichannel contact center capabilities for business continuity
Talkdesk
JULY 1, 2020
With many call centers now running overcapacity to support customers during the pandemic, multi-channel services can help solve some of the pain points that customer-oriented companies are facing today: Work-from-home (WFH) constraints: At-home customer support agents may not have a quiet place or the ideal sound environment to answer calls.
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