Balto

JUNE 20, 2023

Conversational AI has provided a fast and cost-effective way for contact centers to offer quick, more personalized, and engaging chat conversations to their customers. According to an MIT Technology Report , 90% of survey business respondents said that conversational AI has drastically improved complaint resolution speed.

Contact Center 52

Contact Center Chatbots Complaint resolution Wait times 52

Nicereply

AUGUST 28, 2023

You’ll not only receive actionable tips on how to deal with customer complaints with greater efficiency but also list the general steps employees can take to handle customer complaints appropriately. Coupled with empathy, it conveys that you understand and care about your customer’s feelings and frustrations.

Complaint resolution 98

Complaint resolution Feedback Customer Service Sales 98

SmartKarrot

NOVEMBER 25, 2021

Before shouting out the reasons that will make conversation artificial intelligence ultimately be a SaaS superpower, let us look at the definition of conversational AI. Some people call it website chatbots, while others name it mobile device voice assistants. Provides more personalized user experience. Like what you are reading?

SaaS 10

SaaS Chatbots B2B Complaint resolution 10