Chatbots Complaint resolution CRM Self service 
Blueship Call Center
JULY 7, 2023
Since the introduction of technology, companies have had access to a variety of tools and platforms that may help them provide outstanding customer service and adapt to their clients’ changing requirements and preferences. Self-Service Options Using self-service choices is another way that technology is changing customer service.
ShepHyken
NOVEMBER 29, 2019
CRM tools are increasingly incorporating social media into their customer support modules. This allows support teams seamless access to customer information and complaints on the same platform. Bots are probably the most versatile technology being used in modern customer service teams. This effect is more pronounced than ever.
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